Policies

Your order is 100% Happiness Guaranteed!

All orders valued at $300+ will be delivered with a direct signature required.

We accept returns and will gladly refund your money. Unfortunately we cannot refund shipping costs and your are responsible for the cost of the return shipping.  Items must be in their original state.  

Please contact me within 5 days of receipt.  You must ship items back to me within 14 days of delivery.  The items must be insured for the value of their purchase price.  You can also request a cancellation within 24 hours of purchase.  

Custom or personalized items cannot be returned or refunded unless it is the result of a manufacturing defect.

If your order is damaged during shipment, please contact me within 24 hours of receipt so that we can discuss how best to meet your needs.

International Packages - Proof of delivery, customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Sugarboy's is not responsible for delays due to customs.
If you are buying internationally, we strongly recommend using FedEx, registered mail (the cheapest option), priority mail or priority registered mail so that we can track your package once it leaves the United States.  We realize these options are more expensive and we only charge actual shipping, but it's the only way we can help you find your package if it gets lost.
Based on 140 reviews
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Our dogs favourite toy!

We must have 100 toys for our dog, but this one is her absolute favourite!

K
NEW Original Paca Pet Pouf/Crate Mat Waterproof Organic Cotton PUL Cover
Kathleen Kelly
Good product idea!

This is a wonderful idea. I really could have used this with my previous cat! So far haven't had any 'waterproof' issues, hope that continues! I'm prepared if problem occurs!

my cat loves this toy

This is my cats favorite toy! He brings it to us as a present and waits for us to throw it. So enjoyable!

J
Karma Cat Backyard Friends Felted Wool Snake Cat Toy in Green
Jacqueline Bauza
A Hit with my Kitty!

My cat loves the toys I get from you! They come on time and are well made despite my cats eating them lol. My Mr. Meowgi will literally carry them around for hours,

K
Twill Mini Kitty Nip Kicker Catnip Toy in Olive Kimono
Kim
Nice looking, durable and kitty’s new fave toy!

These are such attractive, well-made, catnip deluxe toys — thank you!! Fast shipping too!!

Lucky there was a second item

Normally my cats don’t both like the same toys or want to play at the same time. This toy had them both ready to fight for the right to have it first, luckily there was an adorable lightbulb toy included which kept them both happy!

Highly recommend! You can see my cats enjoying the toy on Instagram @mysticforestcrafts thanks Sugarboys!

Generous Kicker Toy

I have purchased many kicker toys in the regular and mini size. This time I noticed a generous size, so I got one. The generous one seems to be the crowd favorite. Probably due to it containing a whole cup of catnip! All 4 of my cats love it! Highly recommend!

A
Felted Hearts Catnip Cat Toy Trio Pinks & Purple
Andrew C.
My kitty loves them!

My cat goes bonkers for these felted hearts! She loves to bat them around and even carries them around in her mouth. They’re very high quality and last a long time. They’re soft and tightly knitted for hours of kitty playtime. My cat rates them 5 paws!

So sweet!

So sweet! My kitty, who plays with the toys, loves every single one of them! I love them too!

The kitties love the Sugarboy’s felted bunny! They love batting it around and putting it in their food dish when their done playing with it. We love all of Sugarboy’s creations!

Beautiful!

My young kitty loves these toys! I love her to have them because they are beautifully made and from safe materials. Thank you!

Love the Toys!

Shelly's Sugarboys toys are beautiful and lovingly made. My youngest loves them. I finally had to buy new toys because she played the felting off them. :) Thank you, Shelly

Best Kitty Toys!

Now that I have a cat in the house who's barely about of kittenhood, these lovely Sugarboy's toys are being played with and enjoyed by the feline, not just the human. Argenta has played with the old toys so much that the felting was ripping off. I had the best reason to buy more toys from Shelly! I love the felted wool. These toys are safe and heathly for all my feline friends. Thanks, Shelly!

Best Birthday Ever

We bought the small wisteria kicker (and a large flannel bird one) with nip for our kitty's birthday. She LOVED it. She discovered it on her own and had a lot of fun rolling around with it. Our other cat also loved it. The extra catnip pellets are really helpful to for re-infusing. I would totally recommend these kickers.

Great catnip pellets!

We had a large jar of catnip pellets and have finally had to search for a new packet of them. Very hard to find. My Dash loves these Sugarboy’s pellets!! I’m thrilled!! Thank you Shelly! We’lll be back for more!!

Great Sweaters for our Pups

This is the second time I have ordered from Sugarboy's and they are the best. Wonderful quality and service, great variety of options and my pups LOVE, LOVE, LOVE their sweaters. I highly recommend if you want a great product for your pet.

A
NEW Original Paca Pet Pouf/Crate Mat Waterproof Organic Cotton PUL Cover
Angela Alexander
Love it!

Love the bed. Perfect size for my xat

Beautiful, soft sweater - made to order!

I can’t say enough great things about this beautiful sweater. We got 3 sweaters for 3 very different dogs, and they are ALL perfect. Thank you, Sugarboy’s!

Nice color - perfect fit!

This was one of 3 we got from Sugarboy’s. All of the were custom fit to the dogs and turned out really beautiful. They fit perfectly and look really nice. Thank you!

Beautiful sweaters!

We got 3 sweaters for 3 very different dogs - size wise. They all were custom fitted and perfect! Pretty colors and soft comfy yarn too. thank you!

My cat loves this

I have ordered items from Sugarboys in the past. It has always been a hit! Excellent quality and my cat goes crazy for the catnip!

As always, perfection!

My kitties had the best Christmas again thanks to Sugarboys! Everything is such high quality and the catnip is out of this world. My cats love everything they got as usual. These toys are the best!!

Spencer loves to lick and bat this mouse around.

Cat nip highs

We purchased Organic Catnip Elixir and Catnip Pellets to refresh some older toys we bought, along with 2 Karma Cat Cat Teaser Felted Wool Fish, and 2 Flannel Kitty Nip Kicker Catnip Toys. All the items were great - our two cats love everything we get from Shelly along with high from the catnip! Shelly even include two little wool balls as a treat (thank you!) that they have been going crazy over!

J
Lollycadoodle Felted Dog Toy Orange Fish
Jackie Heisdorffer

He loves it to bat around. When I tried to get a picture he stopped.